Construction work began today (October 23) on Stoke-on-Trent’s largest new office building – a £30 million new call centre for Vodafone UK – which Stoke-on-Trent Regeneration, the joint venture between St. Modwen and Stoke City Council, is developing on its high-profile Etruria Valley Business Park.
Senior executives of Vodafone joined Stoke-on-Trent Regeneration representatives for the start-on-site launch of the 80,000 sq ft, 850-seat call centre which, when completed in a year’s time, should secure jobs for about 1,100 people in the area.
The innovatively-designed building will be the largest single office development that St. Modwen, the UK’s leading regeneration specialist, has undertaken in North Staffordshire and is thought to be the largest of its kind ever in the Stoke area.
In commissioning the building, Vodafone UK will be bringing together the four sites the company currently occupies in Stoke under one roof.
Mike Herbert, St. Modwen’s North Staffordshire regional director, described the recent decision to grant planning consent for the building as a “massive shot-in-the-arm” for the continuing regeneration of the area in the face of difficult global economic conditions.
“We have worked very closely with Vodafone for a long time to bring this impressive project to fruition and the building will become an admired and striking landmark,” he added.
Jane Hext, Vodafone UK’s Customer Services Director commented: “Vodafone UK is committed to the region, its people and their skills. By creating a centre of excellence in Stoke we believe we can continue to deliver award-winning customer care. This new building is recognition that Stoke can offer the skills that Vodafone UK requires to continue to deliver award winning customer service today and in the future.
“This is a major new landmark contact centre building in Stoke and will play an important and ongoing part in the city’s regeneration” added Rob Lewin, Vodafone UK’s Head of Property. “One of our main aims is to build a customer care centre our team are proud to work in.”
St. Modwen Properties plc
St. Modwen is the UK’s leading regeneration specialist, operating across the full spectrum of the property industry through a network of seven regional offices and a Birmingham based head office. The company is wholly focussed upon regeneration with expertise in town centre regeneration, partnering industry, brownfield land renewal and heritage restoration.
About Vodafone UK
Vodafone UK has 17.9 million customers and is part of the world’s largest mobile community offering a wide range of voice and data communications. The company is committed to providing mobile solutions that allow both consumer and business customers to make the most of now. Vodafone customers can now use Internet on your Mobile to view and navigate web pages and their favourite sites such as YouTube, Bay and the BBC. In addition, Vodafone connects customers across the globe with roaming agreements worldwide. It provides 3G roaming in 29 countries and offers great roaming value with Vodafone Passport.